Refund Policy

This policy applies to all purchases made through Rugshop and covers our range of rug products and services.

At Rugshop, we are committed to providing quality rugs and services. Our refund policy outlines the terms under which you can return items.

Eligibility for Refunds

To be eligible for a refund, items must be unused and in their original packaging. Please ensure that you meet these criteria before initiating a return.

Exclusions from Refunds

Certain items, such as custom-made rugs, are not eligible for refunds. Please check our policy for a complete list of exclusions.

Requesting a Refund

To initiate a refund, please contact our support team with your order details. We will guide you through the return process.

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly.

Cancellation Policy

You may cancel your order within a specified timeframe. Please refer to our guidelines for details on how to proceed with cancellations.